Get in Touch With Us
We like hearing from the people who read this site. Whether you have spotted something that needs fixing, have a question about a page, or simply want to share an idea, this page explains the easiest way to reach us and what to expect once you do.
How to Reach Us
The best way to contact us is by email. Write to [email protected] and your message will go straight to the small team that looks after this website. We read every email ourselves, so there is no automated maze to work through.
What You Can Write to Us About
People get in touch for many different reasons. A few common examples include:
- Corrections: if a detail on a page looks out of date or unclear, tell us which page and what you noticed.
- Questions: if something we have written is confusing, ask and we will try to explain it more simply.
- Suggestions: ideas for new topics or ways to make the site easier to use are always welcome.
- Partnership or media requests: let us know who you are and what you have in mind.
Helping Us Help You
A clear message means a quicker, more useful reply. When you write, it helps to include:
- A short subject line that sums up your message
- The web address of the page you are asking about, if relevant
- As much detail as you feel comfortable sharing
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to answer most emails within two to three working days. Some questions need a little more checking before we can give a proper answer, so occasionally it may take longer. If you have not heard back within a week, feel free to send a gentle reminder.
Your Information
When you contact us, we only use your details to read and respond to your message. To learn how we store and protect what you send, please read our Privacy Policy. For the general rules that apply when you use this website, you can find everything in our Terms of Use.
A Quick Note
We are an information website. We cannot manage accounts, process payments or settle disputes on behalf of other services. If your question is about a service you use elsewhere, the quickest route is usually to contact that provider directly.
Thank you for taking the time to reach out. Every message helps us make this site clearer and more useful for everyone.